Performance is scattered
Sales reports, group chats, spreadsheets, logbooks, and memory each hold only part of the story.
Operations and performance for frontline teams
Turn every shift into measurable performance.
From attendance and payroll to field work, recognition, and verified certificates—Merti connects your frontline operation, with Mira helping managers understand the evidence.
Built inside real operations Designed for frontline teams Rules you control
Employee score92 Incentive ready
Sales quotaTarget reached+20
AttendanceOn-time shift+5
SOP checkpointStandards met94%
RecognitionMerit awarded+10
Live performance signalsCapture · Measure · RecognizeThe performance gap01 02 03
You can’t improve what happens in every branch if you can’t see it.
Standards vary by visit
Without structured checkpoints, store quality depends on who happened to inspect the branch.
Good work goes unseen
Reliable frontline employees deserve a clear, consistent path to recognition and rewards.
The performance loop
Every signal becomes a fairer performance picture.
Merti brings the daily evidence together, applies the organization’s rules, and gives managers and employees the same understandable result.
- 01CapturePOS sales, kiosk logs, shifts, checkpoints, and manager decisions.
- 02MeasureApply configurable scoring, merit, demerit, and incentive rules.
- 03RecognizeReveal performance, reward consistency, and identify coaching needs.
POS sales Kiosk log Store check Weekly shift
Performance profileEmployee score92Weekly incentive readyNo late arrivals or unapproved shift changes
The Merti ecosystemOne operation.
One operation.
Every connection matters.
Your people, their performance, and the decisions that move your business forward. Connected by Merti.
Run the workforce
Every team. Every place. One clear picture.
Connect the people, places, and daily work behind your operation—from a branch opening to the last field visit.
Connected by design One connected
operation.
One connectedoperation.
One organization. Connected workflows. Access shaped by each person’s role.
In focus / Merti Field
Your operation goes beyond four walls.
Follow assigned work, review visit evidence, and bring field activity back into the same management view.
- 01Visit assigned
- 02Evidence captured
- Ready for review
Two connected experiencesBranch healthMonday · Live IT ParkQuota 104% · SOP 96%Excellent OakridgeQuota 92% · SOP 89%Steady SkyriseQuota 86% · SOP reviewReview
For management
Run every branch with the same standard.
See performance across locations, complete structured visits, review exceptions, assign shifts, and make documented decisions.
Management loginFor employees
Know where you stand and how to grow.
See scores, schedules, timelogs, rewards, payslips, and certificates. Stay connected through Merti Feed and follow the status changes that matter.
Employee login#4Your performance88
12 points to your next milestone
How Merti works
From daily activity to better decisions.
Connect the operation
Configure branches, employees, operating hours, schedules, and the rules that matter to your organization.
Collect the evidence
Bring together sales, timelogs, store visits, SOP checkpoints, merits, and manager decisions.
Act on the result
Recognize strong employees, coach performance gaps, and prepare approved records for payroll.
The founding operation
Merti started with Coffee First.
As the coffee chain expanded across kiosks and inline branches, performance could no longer live in spreadsheets, random store visits, and disconnected conversations. Merti was shaped around the reality of rotating shifts, branch quotas, daily standards, attendance decisions, and the need to recognize reliable employees fairly.
Coffee First is the starting point. Merti is designed for every organization that runs through frontline teams.Integrations
Merti fits into your operation—not the other way around.
Keep the tools that already work. Merti’s organization-scoped event model is designed to receive data from POS, HR, attendance, payroll, and spreadsheet workflows.
MertiPerformance engineQuestions, answered
Built for the way frontline operations actually work.
Start with performance and operations. Configure the rest around your organization.
How do certificates work?+
Employees can keep external and Merti-issued certificates in Merti. Administrators review submissions, and issued certificates support downloadable PDFs and a public QR verification page. Learning itself belongs in a separate LMS; an LMS connection is not required to manage certificates.
Can Mira make changes to our records?+
No. Mira provides permission-aware, read-only analysis and operational alerts for enabled organizations. Managers remain responsible for decisions and changes.
Is Merti an HRMS?+
Merti is primarily an operations and performance platform. Employee records, scheduling, attendance, payroll, and cash advances support the performance system rather than define it.
Can we configure our own scoring rules?+
Yes. Organizations can version branch check-in categories, questions, and weights, and configure quota, incentive, late-deduction, holiday, and payroll rules. Merti keeps completed records tied to the rules used at that time.
Can different branches use different schedules?+
Yes. Operating hours and weekly employee assignments can vary by branch and by week, including overnight and 24-hour operations.
Can employees see how their score was calculated?+
Yes. The employee experience is designed to show scores, leaderboard position, timelogs, rewards, payslips, and relevant status changes.
Can Merti work without payroll?+
Yes. Organizations can begin with operations, scheduling, attendance, and performance, then enable payroll capabilities when they are ready.
Can Merti connect to our existing systems?+
Merti is designed around organization-scoped events so POS, HR, attendance, and payroll systems can be integrated without changing the scoring model.
Build a stronger team, one shift at a timeChoose your Merti workspace.
Open the secure experience assigned to you. Management accounts, employee accounts, and branch kiosks each use their own access flow.